Website Terms of Use

Welcome to www.NovaMedicaHealth.com (the "Site"), operated from the United States of America by Nova Medica Acute & Comprehensive Care ("Nova Medica," "we," "us" and "our"), located at 10460 Philips Highway, Jacksonville, Florida 32256. These Terms of Use ("Terms") explain the rules for using the Site, the limits of the information on it, and how to contact us about them.

These Terms apply to the Site only. They do not govern the medical care we provide, which is governed by your discussions with your clinician, the consents and financial agreements you sign at the practice, and applicable law. Our handling of personal information is described in our Website Privacy Policy, and our handling of medical records is described in our Notice of Privacy Practices.

Acceptance of These Terms

Please read these Terms carefully. By accessing or using the Site, you agree to be bound by these Terms and by our Website Privacy Policy. If you do not agree, please do not use the Site. Use of the Site is voluntary, and you may stop using it at any time.

Medical Emergencies

The Site is not monitored for emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department. Do not use the visit-request form, email or any other feature of the Site to seek emergency care. Messages sent through the Site are not reviewed in real time.

Information on the Site Is General

The Site, including the Health Library, service descriptions, clinician profiles and visit-preparation material, provides general information only. It is intended to support a conversation with a clinician and does not replace an individual medical assessment. Nothing on the Site is medical advice, a diagnosis, or a recommendation of treatment for any person.

Using the Site, sending us a message or submitting a visit request does not create a physician-patient relationship. That relationship begins only when a Nova Medica clinician agrees to evaluate or treat you in person or through another method we have confirmed with you. Always seek the advice of a qualified clinician with questions about a medical condition, and never delay or disregard professional advice because of something you read on the Site.

Health Library articles are published after clinician review, but medical knowledge changes and we do not guarantee that every article is complete or current. The availability of a service on the Site does not mean that it is appropriate for you or available at every visit. Some services are offered only where clinically appropriate and where available.

Visit Requests and Contact Forms

The Site allows you to request a visit or contact our team through an online form. A visit request is not a confirmed appointment. A member of our team will contact you about availability, and an appointment exists only once we have confirmed it with you. Opening hours shown on the Site are in Eastern Time and may change; please check for date-specific changes before you travel.

You agree to provide accurate and complete contact information and to use the forms only for scheduling and general inquiries. Please do not enter symptoms, medical history, medication lists, insurance or account numbers, or any other clinical or sensitive information into a website form. Form submissions are forwarded to the practice by email, which is not a secure channel for medical information. If you need to share clinical details or documents, call the practice and we will direct you to the appropriate secure method. For more detail, see our Website Privacy Policy.

Patient Forms

Preparation forms and other documents may be made available on the Site for you to download. Please check each document's version and date before you complete it. The Site does not accept uploaded documents. Completed forms containing medical or personal information must be returned only through the secure instructions provided by the practice, and never through the general website form or by ordinary email.

Insurance, Payment and Pricing Information

Information on the Site about accepted insurance plans, payment options and self-pay prices is provided for general guidance. Insurance coverage and benefits vary by plan, and Nova Medica cannot confirm your individual benefits through the Site. Please contact your insurer and our office before your visit to verify eligibility, coverage and any copayments, deductibles or out-of-pocket costs. Published self-pay prices may change and do not replace a Good Faith Estimate. If you are not using insurance, you have the right to request a Good Faith Estimate of expected charges before your visit, as described on the Site and under applicable federal law. Your financial responsibility for care is governed by the agreements you sign at the practice.

Third-Party Services and Links

If Nova Medica offers a patient portal, online scheduling system or online bill payment service, it will be provided by a separate third-party provider and identified clearly. Those services are governed by the provider's own terms of use and privacy policy, and we encourage you to review them before entering any information. Please be cautious of any page that asks for portal or payment credentials without clearly identifying the provider.

The Site may contain links to other websites, such as mapping and directions services, provided solely as a convenience. A link does not mean that Nova Medica endorses, is affiliated with, or makes any representation about that website. We do not control or take responsibility for third-party websites or their content, and you access them at your own risk.

Referring Clinicians

Clinicians coordinating a referral may provide their name, practice name and professional contact details through the Site. Patient records and clinical information must not be sent through the Site. Referral information should be exchanged only through the secure route arranged with our team.

Acceptable Use

You agree to use the Site only for lawful purposes and in a way that does not harm the Site or other people. You agree not to:

• Submit false, misleading or fraudulent information, or impersonate any person or organization
• Submit another person's information without that person's permission, other than as a parent, legal guardian or authorized representative
• Submit clinical information, protected health information, payment card details or government identification numbers through any website form
• Interfere with or disrupt the Site, its servers or its security, or attempt to gain unauthorized access to any part of the Site
• Use automated tools, such as robots, scrapers or crawlers, to access the Site, to extract its content or to submit forms, except for ordinary search-engine indexing that the Site permits
• Introduce viruses, malicious code or any material that is unlawful, harassing, defamatory or otherwise harmful
• Use the Site, or any content on it, to market or solicit patients or to promote any other business without our written permission

Children

The Site is intended for use by adults. Children under the age of 13 may not use the Site or submit personal information through it. A parent or legal guardian should complete any visit request or form on behalf of a minor. Nova Medica provides care to both adults and children, and the care of pediatric patients is governed by our Notice of Privacy Practices and the consents provided at the practice, not by these Terms.

Intellectual Property

The Site and its contents, including text, photographs, graphics, the Nova Medica name, logo and symbol, design and layout, are owned by Nova Medica or its licensors and are protected by copyright, trademark and other laws. You may view the Site and print or download a copy of individual pages for your own personal, non-commercial use, provided you keep all copyright and trademark notices intact. You may not copy, modify, distribute, publish, sell or create derivative works from the Site or its contents, or use the Nova Medica name or logo, without our prior written permission.

Clinician Profiles and Photographs

Clinician profiles are published only after each clinician has approved their own name, credentials, biography and photograph. Profiles may be updated or removed from time to time. A profile does not guarantee that a particular clinician will be available at any given time.

Accessibility

We want the Site to be usable by everyone. If you have difficulty using any part of the Site, or need a document or information in a different format, please contact us using the details below, and see our Accessibility page.

Languages

The Site is offered in English and Spanish. We make reasonable efforts to keep both versions consistent, but if there is a difference in meaning between them, the English version controls. A Spanish translation is provided for your convenience.

Privacy

Your use of the Site is also subject to our Website Privacy Policy, which explains what information we collect through the Site and how we use it. It does not describe how we handle medical records, which are governed by our Notice of Privacy Practices. Nothing in these Terms limits any right you have under HIPAA or applicable Florida law with respect to your protected health information.

Disclaimer of Warranties

To the fullest extent permitted by law, the Site and its contents are provided "as is" and "as available," without warranties of any kind, whether express or implied, including warranties of accuracy, completeness, merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Site will be uninterrupted, timely, secure or error-free, or that it will be free of viruses or other harmful components. The Site may be unavailable from time to time for maintenance or other reasons. If you need to reach us when the Site is unavailable, please call the practice.

Limitation of Liability

To the fullest extent permitted by law, Nova Medica and its owners, clinicians, employees and agents will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss arising from your use of, or inability to use, the Site or from your reliance on its contents. This limitation applies to the Site only. It does not apply to, and nothing in these Terms limits or waives, any right or remedy you may have in connection with the medical care you receive from Nova Medica or its clinicians, or any liability that cannot be limited under applicable law.

Indemnification

To the extent permitted by law, you agree to be responsible for any claim, loss or expense, including reasonable attorneys' fees, that arises from your violation of these Terms or your misuse of the Site.

Suspension and Termination

We may suspend or restrict access to the Site, or to any feature of it, at any time and without notice, including if we believe these Terms have been violated or if the Site is undergoing maintenance. We may also change, withdraw or discontinue any part of the Site.

Governing Law and Venue

These Terms are governed by the laws of the State of Florida and applicable federal law, without regard to conflict-of-law principles. Any dispute arising from your use of the Site will be brought exclusively in the state or federal courts located in Duval County, Florida, and you consent to the jurisdiction of those courts. This section does not apply to disputes about medical care, which are governed by applicable law and any agreements you have signed with the practice.

General

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect. Our failure to enforce any provision is not a waiver of it. These Terms, together with our Website Privacy Policy, are the entire agreement between you and Nova Medica regarding the Site, and they do not change any agreement you have with the practice about your care.

Modifications to These Terms

We may modify these Terms from time to time. We will notify users by posting the amended Terms on the Site and updating the Effective Date shown at the top of this document. Modifications become effective on the date they are posted. Your continued use of the Site after changes are posted means you accept the revised Terms. We encourage you to review these Terms periodically.

Questions

If you have any questions about these Terms, or need help using the Site, please contact us:

Nova Medica Acute & Comprehensive Care

10460 Philips Highway

Jacksonville, Florida 32256

Telephone: 904-426-1000

Email: admin@novamedicahealth.com

Effective Date

These Terms of Use are effective as of the date shown at the top of this document.